#8 Building a psychologically safe workplace
Feel secure in asking questions, admit weakness or mistakes, offer ideas and critique the status quo.
The talk “Building a psychologically safe workplace” mentions scenarios where professionals do not express their opinions or ask questions for fear of appearing ignorant, incompetent, intrusive, or negative, when in fact the environment is not conducive to psychological safety for these individuals to feel secure in asking such questions.
The following text consists of direct quotes from the original content, highlighting some points that caught my attention and that may motivate you to watch the full video:
It turns out that no one wakes up in the morning and jumps out of bed because they can't wait to get to work today to look ignorant, incompetent, intrusive or negative
Psychological Safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
Tips for creating a psychologically safe environment:
Frame the work as a learning opportunity, not an execution problem. Make it clear that there are uncertainties and interdependencies, and given these circumstances, we do not know what will happen and it is necessary to hear from everyone to resolve.
Acknowledge your own potential for failure.
"I think I may have missed something, I need to hear from you."
Model curiosity: Ask questions and create the need for the group to express themselves.
For this model to work, the environment needs to have a lot of uncertainty and high interdependence.
Do you have reading references on these subjects? Feel free to share in the comments!
I would also like to thank all the subscribers for supporting this initiative, and I hope it's as helpful to you as it is to me.
See you next week!